Last updated: January 25, 2021
Thank you for shopping at Simona Vanth operated by Grand Tour S.R.L.
The following terms are applicable for any products that You purchased with Us.
Free shipping in Italy
EU: shipping €20 and free shipping above €300
Extra EU: shipping €30 and free shipping above €500
All orders sent with DHL Express Delivery
All the shipments are DHL Express delivery worldwide.
Items in your order that are designated for shipment to countries outside of EUROPE may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
If you refuse a shipment from Simona Vanth you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Simona Vanth . This amount will be deducted from your refund. Please email your shipping and handling questions or comments to firstname.lastname@example.org
We always hope you love your new pair of Simona Vanth, in case you don’t, we require communication of notice within 14 days of receipt of goods regarding any return request. We will process the correspondent refund/store credit as soon as we receive the returned items .
If however, you wish to return or exchange your purchase from Simona Vanth please note the following:
Simona Vanth allows the return of full priced goods within 14 days from the day you bought it on simonavanth.com
The cost of returning the item to us is your responsibility unless the item is faulty and very important is to put value 10 euro for the faulty items or items that needs to be repair.
Ensure that the item being returned is in an unworn condition with all tags and labels attached (Specifically there must be no marks on the soles or upper materials).
Returns and exchanges must include the original shoe box in a reasonable condition and without postal labels.
Please note that the right to change your mind does not apply to any made-to-order Products you purchase from us (i.e. Products that are not in stock but manufactured once we receive your order). Should you have any doubts about what return policy is applicable to your order please write to me at email@example.com